Self-Service Automation
This demo incorporates a number of technologies including VMWare vCenter, AWS, the ServiceNow ITSM, and Ansible Automation Platform. Customers should be familiar with some or all of them.
The demo consists of the following:
- Self-Service catalog with dynamic forms (price estimate, field validation)
- Catalog item to order a VM in specified on-premise datacenter
- Catalog item to order a VM in AWS
- Request updated as progress occurs
- Inventory management through SNOW
- Traceability through SNOW CMDB
Takeaways
- Scalable IT self-service
- SNOW is the business logic center. It integrates processes and provides process orchestration and transparency
- Ansible is the
gluethat ties in IT systems (servers, applications…etc) - Ansible reports back to SNOW as systems are updated
Demo
Check out the video demonstration:
